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You can use this contact form to submit your inquiry to us. We will be happy to assist you immediately.

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For cancellations or revocations, please use the cancellation form.

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Do you have another concern? These pages should help:

Service Page

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For further contact options, business inquiries, and more detailed information.

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Cancellation Form

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You can revoke or cancel orders here. FAQs on this can also be found here.

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Other helpful pages

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Do you have another concern? These pages should help:

Service Page

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For further contact options, business inquiries, and more detailed information.

Call

Cancellation Form

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You can revoke or cancel orders here. FAQs on this can also be found here.

Call

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We're happy to help. Always.

We are happy to help. Always.

Because our customer service is competent and ready to assist you with any questions.

With us, you are in good hands, because InterSplit impresses with expertise and always has a helpful answer. Whether you have questions about articles, business inquiries, or general problems - we are always by your side because you are important to us. With our excellent service, every customer will be happy.

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Shipping & Payment
Products
About InterSplit

How long does delivery take?

Delivery within Germany takes 3-5 business days and to EU member states 5-9 business days.

Which countries does InterSplit ship to?

InterSplit naturally delivers to all locations in Germany, as well as to all countries in the EU.

Who pays for shipping?

Shipping costs are fully covered by InterSplit, allowing us to provide our customers with a unique shopping experience and financially support our craft businesses.

When is payment due after purchase?

Payment is due immediately after clicking "Buy". The amount will be debited from your account at the same time - depending on your payment method.

What payment methods are available?

We offer a wide range of popular payment options.

These include:

- Credit Card/Debit Card

- Apple Pay

- Klarna

- Mastercard

- Google Pay

- Maestro

- Union Pay

- American Express (Amex)

- Shop Pay

- Visa

- Bancontact

- EPS Transfer
- BLIK

- MobilePay

How do I properly care for my products?

Protected storage and regular cleaning have a great impact on the longevity of your products. If you would like to learn more about product care, please read our article with tips for maintaining and properly caring for different product types.

Where and by whom are the goods manufactured?

We count over 150 craft businesses among our partners, allowing us to offer such a wide selection of luxury products. All our partners are located in Germany and produce excellent Made in Germany goods. The exact location and name can be found on the respective product pages.

What should I look out for with my products?

Our exclusive luxury products require careful handling. All warnings and safety information for our electrical products can be found on the respective product pages and in the operating instructions.

Do I receive a manufacturer's confirmation for each of my products?

For each delivery, you will receive a manufacturer's confirmation, which is prepared by InterSplit itself and completed by the respective manufacturer. This guarantees that the goods are an official InterSplit product and come directly from the manufacturer.

What exactly does "Made in Germany" mean?

"Made in Germany" stands for manufacturing that takes place in Germany and generates a significant portion of the value added here in the country. Our products fulfill exactly this: They are manufactured in Germany according to defined standards, thus achieving the excellent quality for which InterSplit stands.

How do we expand our product selection?

We are constantly working on new products with all our partners and can therefore add new products to our range monthly. Since each of our craft businesses is unique, we create luxury items that are available exclusively at InterSplit.

What makes InterSplit so unique?

With our enormous selection of German, handcrafted luxury goods, we enable an unforgettable shopping experience and actively support German craftsmanship. Our customers and partners always come first. Through our commitment, we make sustainability the basis of good quality and revive craftsmanship.

How important is sustainability to us?

We produce high-quality goods in a resource-efficient and environmentally conscious manner. Material remnants are reused, and long delivery routes are carefully planned to avoid detours, taking nature into consideration.

How does InterSplit support small craft businesses?

Instead of merely acting as a major retailer, InterSplit takes a lot of work off its partners' hands. We handle all marketing, sales processing, and all delivery costs. With our reach, craft businesses benefit, especially in difficult times, during which we will always be helpfully by their side.

What does InterSplit stand for?

At InterSplit, customers and craft businesses always come first. We will support our partners with all their problems and thus revolutionize Germany's craft industry. Through excellent quality and reliable customer service, we provide our customers with a special experience that defines our values as a luxury retailer. Let's grow together and give German luxury a new meaning.